A blog about me, my doings and everything I think deserves attention.

Caching on part 2

So, I wrote about how caches everything and it is ridiculously annoying to debug something that is live (basically when you need it the most), right? Yeah, here’s a chat log with some of their support people from a while ago, I’ve completely dropped them and will move my last remaining domain from them when it runs out.

Welcome to the chat support. We are doing our best to answer your queries soon. We kindly ask for your understanding that our answers may be delayed during busy periods.
You are now chatting with ‘Grace
Grace: Thank you for using 24/7 Interactive Online Support. My name is Grace. How may I assist you?
you: Hey, I have a question about a domain
you: is any kind of .htaccess caching active on domain X or domain Y?
Grace: Hello
you: I remember telling you guys to turn it off
Grace: Please hold on while I check.
Grace: php cache is already disable for both domains. But the server cache is still active since this are not allowed to be disabled. As a workaround, you may have to upload an entirely new file to your webspace to reset the caching or just wait for few minutes delay on the caching for the changes to update.
you: disable it.
you: the customer did not sign up for this
Grace: Sorry but we cannot disable the server cache. Its not possible
you: Sorry, that is a lie, please make your superior call me. My phone number is 0045 xxxxxx
Grace: Unfortunately, we dont have phone support here
you: unfortunately you’ll have to find someone with a phone then
you: don’t give me info about having no phone, I’ll take this case as high as I need to
Grace: I will transfer you to a superior to explain this better
Please wait while I transfer the chat to ‘Eduard‘.
You are now chatting with ‘Eduard
Eduard: Hi there
Eduard: what seems to be the issue?
you: hello
Eduard: hi there
you: Grace misinformed me about that disabling server caching is not possible.
you: It is possible and I want it disabled for several domains. Being a web dev on your platform is unacceptable
Eduard: are you referring to varniche cache? or php cache?
you: the varniche, responsible for files
you: the php cache I told you guys to disable long ago
Eduard: yes which is disabled
Eduard: so which cache are you referring to disable?
you: the file cache
you: especially for me testing on .htaccess
you: what’s the activity time span anyways?
Eduard: ok let me check on that
Eduard: I got info that you can add this line in your .htaccess to disable file cache
Eduard: header add “disablevcache” “true”
Eduard: then it will be disabled
you: just on top of the file?
Eduard: yes please
you: okay, didn’t work for me
you: www.DOMAIN should point to http://DOMAIN
Eduard: you have to wait for 30-60mins for that
Eduard: give it time please
you: alright, when can I expect this caching to be disabled by default?
Eduard: no its not by default
Eduard: its enabled by default
you: alright, when can I expect it to be disabled by default?
Eduard: we have no plans on that
you: When can I expect you to start planning on that?
Eduard: that I do not know sorry you can send email to for such inquiries
you: Nah, I think I’ll just blog about it again, gives me a lot of hits icon smile Caching on part 2
you: oh and of course move all my domains
Eduard: oh ok then
Eduard: Is there anything else I can assist you with ?
you: You’d not consider sabotaging your own company, would you?
Eduard: sorry I do not understand what you mean
you: Oh, nothing big, just leak some documents or embarass your superiors?
Eduard: sorry but no
you: Okay, anything else you maybe could think of?
Eduard: no sorry
you: Hmm, that’s not very creative.
you: Alright, if you come to think of something, you can always send me a mail in these matters.

16 comments already

Caching on

Since I’m regularly digging in projects or trying to figure out what is wrong with other peoples web-sites when I get a call for help, I come across strange things. One of the most well known hosting companies in Denmark, caches files. Problems that arise by this, is that what the user uploads. Possible errors of that are obviously:

  • no visible update of files, change of look
  • malfunctioning web projects, depending different caching updates

I recently talked to the support about it (to disable this annoying B‘∫S”#£) and here are the cold facts:

  • Caching lasts about 30 minutes (far too long if you’re actively developing a wordpress theme or similar)
  • Caching was introduced less than a year ago (2010/2011)
  • Caching can be disabled by domains, not only for whole servers by contacting the support
I find it quite barefaced that, without telling the users in big black letters such as YOU WILL NOT BE ABLE TO SEE ANY CHANGE IN THE NEXT 30 MINUTES in an FTP message, to enable this feature. Well, they’re still cheap and have good uptimes, but this…? I’ll gladly stick to my VPS icon smile Caching on
Now for the danish googlers a couple of possible queries:

Kan ikke uploade til

Kan ikke uploade til med ftp

Kan ikke opdatere på

FTP virker ikke på

7 comments already